Your privacy is important to Mainstreet Investor Research Pty Limited.
Thank you for providing us with the privilege to gather and store your personal information to maintain contact with you about our products and services. We understand your privacy is important and are committed to protecting your details and keeping them safe. When we receive personal information from you we will:
- Store it in a secure way
- Make sure it is kept accurate and up-to-date
- Restrict how we use it
- Restrict who we provide it to
About this Privacy Statement
This statement outlines Mainstreet Group’s policy on how we manage the personal information we hold about our customers and others.
It is Mainstreet Group’s policy to respect the confidentiality of information and the privacy of individuals.
How to contact us
You can contact us about this policy or our products and services by:
- calling (02) 9199 5128
- e-mailing email@example.com
Why do we collect your personal information?
We collect your personal information to provide you with products and services to help you safely buy the best stocks. To do this effectively, we need to collect certain personal information.
We obtain most of the information directly from you through a variety of forms and other applications, and from maintaining records of information provided in the course of ongoing communication and customer service. We may also obtain information from other sources.
What kinds of personal information do we ask for?
The types of personal information we may collect can include (but is not limited to) name, address, contact details (including email address) and payment information.
We may ask for other information voluntarily from time to time (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers.
If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.
How do we use this information and whom may we disclose it to?
Unless you are informed otherwise, the personal information we hold is used for establishing and managing your relationship with us, providing products and services, enhancing customer service and giving you ongoing information or opportunities that we believe may be relevant to your financial needs and other circumstances.
From time to time we may use your personal information to provide you with current information about new products or services being offered by us or any company we are associated with. If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our office by telephoning (02) 9199 5128 or by emailing firstname.lastname@example.org.
Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:
- service providers and specialist advisers who have been contracted to provide us with administrative, financial, insurance or other services
- other insurers, credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law
- anyone authorised by an individual, as specified by that individual or the contract
Generally, we require external organisations that handle or obtain personal information as service providers acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the National Privacy Principles and this policy.
Management of personal information
Mainstreet Group employees who handle personal information are trained to respect the confidentiality of customer information and the privacy of individuals. Mainstreet regards breaches of your privacy very seriously and will impose appropriate penalties.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities, third party providers and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
These third party service providers may be located in Australia, and overseas in locations such as Singapore and the United States of America. Mainstreet has taken reasonable steps to ensure that your personal information is treated by Mainstreet’s third party service providers in a manner consistent with the privacy law applicable to Mainstreet.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
How do we keep personal information accurate and up-to-date?
Mainstreet Investor Research Pty Limited endeavours to ensure that the personal information we hold is accurate and up-to-date, however we realise that this information changes frequently with changes of address and other personal circumstances.
During the course of our relationship with you, we may ask you to inform us if any of your personal information has changed. We can generally update your customer information over the telephone or electronically via email. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
You have the right to check what personal information we hold about you
Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information which Mainstreet Financial Group holds about you and to advise us of any perceived inaccuracy. The Act does set out some exceptions to this.
To make a request, you will need to verify your identity, as held by us, via email and specify what information you require.
We will acknowledge your request within 14 days and respond promptly to it.
What if you have a complaint?
To make a complaint, please email email@example.com.
Links to third party websites
The mainstreet.com.au website has links to external third party websites that may benefit the user.
External websites should contain their own privacy statements and we recommend you review them when using their websites.